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For proper treatment, it is necessary that the treating therapist creates a file. This is also a legal obligation imposed by the Medical Treatment Agreement Act (WGBO). Your file contains notes about your health status and information about the examinations and treatments performed.


The file also includes information that is necessary for your treatment and that the treating therapist, after your explicit permission, has requested from another healthcare provider, such as the general practitioner.

We do our best to guarantee your privacy. This means, among other things, that we:

• handle your personal and medical data with care;

• ensure that unauthorized persons do not have access to your data.


Your treating therapist has sole access to the data in your file.


Your treating therapist has a legal obligation of confidentiality (professional secrecy).

The data from your file can also be used for the following purposes:

• To inform other healthcare providers, for example when therapy has been completed or when a referral is made to another practitioner. This only happens with your explicit permission.

• For use during observation during my absence.

• For anonymized use during peer review.

• A small part of the data from your file is used for financial administration, so that the treating therapist or his administrator can draw up an invoice.


If the treating therapist wants to use your data for another reason, he or she will first inform you and explicitly ask for your permission.

Privacy on the healthcare invoice

The care invoice you receive contains the information requested by the health insurer, so that you can declare this invoice to your health insurer.

• Your name, address and place of residence

• Your customer number and/or your date of birth

• the date of the treatment

• Consultation: Chinese herbal medicine 24101/ Shiatsu consultation 24102/ Acupuncture consultation 24104/ Tuina consultation 24105.


Complaints and disciplinary law

If you as a client are not satisfied with your therapist's approach, you can submit a complaint in accordance with the complaints procedure.

According to the Healthcare Quality, Complaints and Disputes Act (Wkkgz), a healthcare provider is the first designated person to make an effort to resolve a conflict with a client. If you cannot reach an agreement together, the complaints procedure as it applies to the Zhong therapist will come into effect.


For the complaints procedure, please refer to the Zhong website:

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